SmallBizGenius Analysis

Timberland reviews highlight ongoing quality and customer service issues, making it a risky choice for small businesses.

Category Breakdown

Scores based on analysis of 96 recent reviews

Product Quality

7.0/10

Reviewers frequently report boots and shoes falling apart within months, with many citing glue failure, sole separation, and other manufacturing defects. Timberland often denies warranty claims on these issues.

54 reviews mention this

Customer Service

5.5/10

Customers describe Timberland's support as unresponsive, unhelpful, and unwilling to resolve issues like missing orders, incorrect sizing, and product defects. Many report difficulties obtaining refunds or replacements.

47 reviews mention this

Shipping & Delivery

4.5/10

Reviewers often cite shipping delays, lost packages, and other fulfillment problems with Timberland orders, resulting in long waits or never receiving their items.

32 reviews mention this

Pros & Cons

What Customers Love

Durable construction for outdoor use Mentioned 14x
"I have been Buying Timberland now since 2007. Best Comfort and durability from Natures finest materials"

Common Complaints

Frequent product defects and quality issues Mentioned 54x
"One of my NEW Timberland boots that I've barely worn and has a unglued sole."
Poor customer service and warranty fulfillment Mentioned 47x
"No alternative solution was offered (repair or replacement), and the case was simply closed. Very disappointed with the lack of flexibility and customer care."
Shipping delays and lost orders Mentioned 32x
"Ordered a pair of timberlands & yodel delivered them just over my garden fence took a picture however the boots are not there."

Common Questions About Timberland

Answers derived from customer review patterns

Is Timberland legit and trustworthy?

Based on the 96 Trustpilot reviews analyzed, Timberland appears to have significant reliability issues. Many customers report receiving defective products, with Timberland often refusing to honor warranties or provide refunds. The brand's customer service also seems unresponsive and unhelpful in resolving problems. These negative experiences call into question Timberland's legitimacy and trustworthiness, especially for small businesses that need consistency and dependability from their suppliers.

Based on 96 reviews

Does Timberland have good customer service?

No, Timberland's customer service seems quite poor based on the reviews. Customers frequently describe the support team as unresponsive, unhelpful, and unwilling to resolve issues like missing orders, incorrect sizing, and product defects. Many report difficulties obtaining refunds or replacements, even for clearly faulty items.

Based on 47 reviews

Is Timberland worth it for small business?

Timberland does not appear to be a reliable or worthwhile option for small businesses based on the negative reviews. The high rate of quality issues, shipping problems, and poor customer service reported by customers suggests Timberland may be too risky and inconsistent for the needs of most small companies. Small business owners would likely be better served looking for more dependable suppliers and vendors.

Based on 96 reviews

Ready to Try Timberland?

Save on your first purchase with 5 verified coupon codes.

View Coupons

Looking for Something Different?

Compare Timberland against 584 similar lifestyle & perks options.

View Alternatives